BitMart is winding down. Withdrawals are frozen. Here's the record — and what you can do.

An independent claims-registry and evidence resource for customers, token projects, market makers, and employees affected by the exchange wind-down announced July 26, 2026. Everything here follows a three-label discipline: documented, reported, or open. This is not legal advice.

What happened

On July 26, 2026, BitMart announced an "orderly" wind-down and closure. Deposits and new sign-ups were halted the same day. On August 26 all trading was stopped and the withdrawal-request window was cut off at 05:00 UTC — leaving customers with balances on the exchange and no functioning withdrawal path.

A restructuring process was reportedly floated in August, a financial adviser was reportedly engaged in September, and a customer feedback portal opened September 16 — but the portal processes feedback, not withdrawals. The exchange has announced full closure on January 31, 2027, with only limited account access afterward.

No proof-of-reserves has been published — despite a May 2026 commitment to publish one — and no claims register or recovery estimate has been released. Meanwhile customers report frozen and rejected withdrawal requests, employees allege unpaid wages, and listed token projects report frozen treasury balances.

What the record shows

Each item is tagged: documented = a statement by the exchange itself or preserved primary evidence · reported = press/community statements we could not independently verify · open = unresolved question.

documented The exchange announced an "orderly" wind-down on July 26, 2026. Deposits and new account sign-ups were halted the same day. The announcement is a company statement — the characterization "orderly" is theirs.

documented Trading stopped and the withdrawal-request window closed August 26 at 05:00 UTC. Customers who had not submitted a withdrawal request by that cutoff — or whose requests were pending or rejected — have no announced path to move assets off the platform.

documented A feedback portal opened September 16 — it does not process withdrawals. The portal collects comments, not claims. Submitting feedback through it is not a proof of claim and preserves no withdrawal rights that we are aware of.

documented Full closure is announced for January 31, 2027, with limited account access after. Whatever you need from inside your account — exports, statements, screenshots — should be out of it before that date. See what to save.

reported A restructuring was floated August 21, reportedly with White & Case as counsel, and Alvarez & Marsal was reportedly engaged as financial adviser in September. No restructuring filing has been publicly confirmed at the time of writing.

reported A published roadmap milestone of September 9 was missed. The exchange's own communicated timeline slipped without a revised public schedule.

reported Customers report frozen and rejected withdrawal requests. Patterns reported to this registry include withdrawals stuck "pending" past the cutoff, requests rejected without stated reason, and support tickets closed without resolution. These are claimant reports — individually unverified, collectively a pattern.

reported Employees allege unpaid wages; token projects report frozen treasuries. Listed projects — OpenGradient and Scandic Coin among them — have publicly described treasury and market-making balances frozen on the exchange. Employee wage claims are separate from customer claims but matter to the same estate.

reported An ad hoc claimholder committee was organized by Echo Base on September 2, reportedly with Young Conaway and Ashbury Legal as counsel. See the neutral directory — we are not affiliated; do your own diligence.

reported Sonn Law has announced it is investigating claims of $500,000 and above. A law firm announcing an investigation is not a finding — it is an intake. Include it in your own counsel search; don't treat it as an endorsement or an outcome.

open No proof-of-reserves has been published — despite a commitment reported in May 2026 that one was coming. Whether assets exist to cover customer balances, where they sit, and in what legal entities, remains publicly unknown.

open No claims register and no recovery estimate has been published. Whether a formal insolvency or restructuring proceeding will be filed — and in which jurisdiction — is unresolved. That is exactly the gap a community claims register exists to bridge.

Deadlines that matter

January 31, 2027 — the exchange's announced full-closure date, with only limited account access afterward. Everything you need from inside your account must be exported before this date. Treat it as the hard outer bound.

When	What	Why it matters
Now → Jan 31, 2027	Evidence preservation	Account exports, balance screenshots, and withdrawal IDs are only reachable while you still have account access — and could become unreachable earlier
Passed already	Aug 26, 2026 withdrawal-request cutoff (05:00 UTC)	Determines which "status" bucket your claim falls in — frozen-pending vs. rejected vs. balance-only
Reported, missed	Sept 9, 2026 roadmap milestone	Sets expectations about announced schedules — track what is actually delivered vs. promised
Jan 31, 2027	Announced full closure	Limited account access afterward — export everything first
Watch this space	Any formal claims window	If a court-supervised process opens, it will set its own bar date — the register exists so you're counted either way

Get reminded: add these dates to your calendar (.ics) · full detail on the deadlines page · sequence of events on the timeline.

Your next steps

1. Preserve your own evidence — today, while you still have access

The single most important thing you can do costs nothing: export your account data and capture your balances before access ends. Full checklist on the what to save page — the short version:

Export your account history (CSV) — balances, deposits, trades, and every withdrawal request with its status.
Screenshot your balances — total, available, and frozen amounts per asset, with the account page URL and date visible. Redact your account email if you prefer.
Write down every withdrawal request ID and support ticket number, with dates.
Save every email and in-app notice from the exchange as real files (.eml export or PDF — headers matter, not just screenshots).
Do NOT create new screenshots with government ID — this registry does not want your identity documents.

2. Quantify your claim — in writing

Write down, per asset, what you held on the exchange and what you believe you are owed, in your own numbers. Note the state each asset is in: withdrawal pending at the cutoff, withdrawal rejected, or balance never withdrawn. Your claim is the sum — and a range is fine for the public register.

3. Register your claim — pseudonymously

A claims register is what turns hundreds of individual "my withdrawal is stuck" into a number a committee, a claims agent, or a court can act on. Registering here is free, sealed in your browser, and pseudonymous — you control whether an anonymized row of it appears on the public board. How the register works →

4. Coordinate — don't go it alone

An organized claimant group has leverage an individual doesn't: a shared ledger of amounts, shared evidence, shared counsel. The committee page lists the entities that have publicly surfaced so far — a neutral directory, not an endorsement. Verify everything independently before sharing data or signing anything with anyone, including us.

5. Report to your regulators — free, and it creates the paper trail

File individually, in your own words, with your own numbers. The right channel depends on your jurisdiction: US customers can file with the FTC (reportfraud.ftc.gov) and FBI IC3 (ic3.gov) plus their state attorney general; EU residents with their national consumer-protection and financial-services authorities; Singapore with MAS and the police; Hong Kong with the SFC and police; Cayman-incorporated-entity issues with CIMA; elsewhere, your national cybercrime and financial-conduct bodies. Keep every report number — cross-referenced reports show a pattern. None of these cost money, and none require a lawyer.

6. If it reaches a formal process

If the exchange enters a court-supervised insolvency or restructuring, claims convert to proofs of claim against the estate — which sets its own bar dates, its own register, and its own claims agent. Everything you preserve now, and every row in this register, is what determines how well claimants fare in that forum. An independent register also gives a committee a headcount and a number on day one instead of month six.

Register your claim — sealed before it leaves your browser

This form goes privately to the registry organizers — it is not posted anywhere and is not shared publicly. It feeds the group claims register and, at your option, an anonymized public row. Fill what you can; leave blank what you don't know — do not guess. For a fuller packet, use the structured intake form.

Minimization — read before you fill anything in:

Do NOT upload government ID — no passports, no ID cards, no KYC selfies. We do not want them.
Redact your account email in screenshots if you prefer — balances and withdrawal statuses are what matter.
Never enter your exchange password or seed phrase, here or anywhere. No legitimate claims process needs them.
A pseudonymous contact handle is fine. A fresh email just for this is fine.

Contact email (optional — pseudonymous/fresh addresses welcome; never published)

You are claiming as:

retail customer institutional token project market maker employee (wages)

What happened to your assets:

withdrawal pending at the cutoff (frozen) withdrawal rejected balance only — never requested a withdrawal partially withdrawn other

Amount — a range is enough for the public register

Approximate amount range (USD equivalent)
Primary asset class frozen
Your jurisdiction (residence when you used the exchange)

Account export (CSV) — parsed entirely in your browser, previewed before sealing

Balance screenshot (optional — redact your account email if you prefer)
Holdings summary — asset + quantity pairs, pasted as JSON or CSV (e.g. {"BTC":0.5,"USDT":12000} or asset,total rows)

Withdrawal request IDs / ticket numbers (one per line)
Dates of your last withdrawal attempts
What happened, in your own words (dates, tickets, support replies — no passwords, no seed phrases, no ID numbers)
I license this submission for release to a duly-constituted committee of affected claimants, its counsel of record, or a court-appointed claims agent or insolvency officeholder in the exchange's wind-down. It stays sealed to my own key until released. (required) Optional: list an anonymized row of my claim on the public status board — claim status + asset class + amount range only; never your contact, IDs, or narrative. (leave unchecked to stay fully private)

Submissions are sealed in your browser — encrypted to the organizers' key before anything leaves this page; the server stores ciphertext only and cannot read your answers. You'll get a receipt — save it; it is the only way to check, change, or delete your submission later.

FAQ

Is this the official claims process?
No — and be suspicious of anyone who says theirs is. This is an independent, community-run claims registry. If a court-supervised process opens, it will have its own official register; this one exists so claimants are counted and organized either way, and so a committee or claims agent inherits a usable ledger instead of a vacuum.

Do I have to identify myself?
No. Pseudonymous contact is fine. The public board, if you opt in, shows only claim status, asset class, and amount range — never your name, email, withdrawal IDs, or narrative. The sealed record needs a contact only so organizers can reach you for follow-up verification.

Will registering here get my money back?
Not by itself — no registry releases exchange funds. What it does is turn your claim into a quantified row in a ledger that a committee, counsel, or claims agent can act on, and preserves your evidence while you still have account access. Recovery depends on the formal process — which is why organized, documented claimants matter.

Should I take legal advice?
If your claim is large — yes, and sooner is better. The committee page lists entities that have publicly surfaced (a directory, not an endorsement). For smaller amounts, regulatory complaints plus the register are the realistic first moves. Either way, preserve evidence first: it's free and can't be redone later.

Can I delete or change my submission?
Yes — your receipt is the credential. Manage your submission lets you release it to counsel, keep it sealed-private, or delete it entirely (a content-free tombstone marks the revocation). You can also decrypt your own record locally any time.

Where this comes from — and corrections

This site aggregates the exchange's own public announcements, dated press reports, and claimant statements. Items are labeled documented / reported / open — the publishing standard is spelled out in this repository's PUBLISHING.md. Reported items are community or press statements we could not independently verify; nothing here asserts wrongdoing — characterizations like "orderly" are the exchange's own words, and whether the wind-down is being conducted lawfully is for the relevant courts and regulators.

Corrections. If you represent the exchange, an adviser, or a committee and believe a statement here is inaccurate, submit a correction through the private form above with supporting evidence — verified corrections are incorporated. Community claims that primary evidence does not yet support are labeled "reported" or omitted entirely.